This describes the essential skills and knowledge required for this unit

REQUIRED KNOWLEDGE

Knowledge and understanding are essential to apply this competency standard in the industry and workplace The requirements for this competency standard are a knowledge and basic understanding of

workplace procedures policies and instructions

workplace structures and the roles and responsibilities of individuals and teamgroup members

basic mathematical operations and techniques

procedures for identifying and using relevant workplace technology when carrying out workplace calculations

typical problems in the workplace and appropriate action and solutions

systems and equipment used in the workplace and the instructions processes and precautions for their use

basic principles of teamwork in the workplace

REQUIRED SKILLS

To achieve the performance criteria some complementary skills are required These are the ability to

use literacy skills in regard to written and verbal communication in the workplace

use basic interpersonal and communication skills including listening and questioning receiving feedback

interpret and follow a designated work plan or set of instructions for a job

plan a daily routine to complete required workplace tasks follow relevant OHS and environmental protection procedures and responsibilities

time management strategies

work cooperatively and collaboratively with others to complete tasks

adapt and modify activities depending on differing workplace contexts and environment

useappropriate techniques to solve or report problems identified when completing work tasks

carry out calculations that may be required when completing work tasks particularly including the four basic mathematical operations

take appropriate initiatives to deal with problems and to complete tasks

identify and correctly use equipment tools and other technology required to complete workplace tasks

keep required records of workplace activities

apply relevant industrial or other legislative requirements

recognise and adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions among staff and others

recognise limitations ask for helpand seek clarification or information about work requirements and procedures

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm appropriate knowledge and skills to

interpret and plan own work activities

complete work activities in collaboration with others in accordance with instructions procedures and applicable regulations

communicate effectively in the course of work activities

carryout basic calculations required to complete work activities

apply relevant ethical practices and codes of practice in the course of work activities

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Consistently shows evidence of application of relevant workplace procedures policies instructionsand regulations

Action is taken promptly to report andor rectify any problems in accordance with workplace procedures

Recognises and adapts appropriately to cultural differences in the workplace including modes of behaviour and interactions among staff and others

Work is completed systematically with required attention to detail without damage to goods equipment or personnel

Context of assessment

Assessment of this unit must be carried out or managed by a registered training organisation and must include an undertaking of a range of different work tasks within reasonable workplace timeframes which includes participation in various typical workplace communication situations and use a range of workplace technologies

Assessment of knowledge must be conducted through appropriate writtenoral examinations

Appropriate practical assessment must occur

in suitable simulations of a work environment organised by the registered training organisation andor

in an appropriate workplace

within reasonable workplace timeframes

Specific resources required for assessment

Access is required to opportunities and appropriate resources to either

carry out a range of suitably simulated practical and knowledge assessments that demonstrate the skills and knowledge to work effectively usually as part of a holistic assessment involving other competency units

participate in actual workplace activities that demonstrate the skills and knowledge to work effectively

access to a range of workplace technologies such as computers fax machines telephones photocopiers and the like

1. What are work instructions?

2. What are effective communication skills?

4. What are effective numeracy skills?

6. What is workplace technology?

7. What are precautions?

8. What is appropriate action?

9. Who are key personnel?

10. What are workplace procedures?